Introduction
Salesforce professional with almost 20 years experience in telecom, and a prior track record in project and program management, process improvement, change and implementation management.
Believes you do not have to look busy to be effective. Likes to set out the direction away from chaos and diverse opinions, taking everyone along the way.
Cool, calm and collected.
Skills, training and certifications
Detailed knowledge of SFA tooling on the Salesforce platform, experience with various SaaS offerings (Qualtrics, DocuSign, New Voice Media, Oracle Cloud CPQ)
Agile methodologies, project and program management, process improvement, change and implementation management
Native Dutch, fluent English, advanced German
2025 Salesforce Certified Platform Strategy Designer
2025 Salesforce Certified Business Analyst
2020 Certified SAFe 5 Product Owner / Product Manager
2019 Salesforce Certified Service Cloud Consultant
2018 Salesforce Certified Platform App Builder
2018 Salesforce Certified Sales Cloud Consultant
2015 Salesforce Certified Platform Administrator
2013 Lean SixSigma Black Belt
2009 MSP Foundation
2008 Prince2 Practitioner
2007 Prince2 Foundation
2006 Business Process Modeling Consultant ARIS
2005 Six Sigma Green Belt (TPP France Telecom)
Work experience
Salesforce Consultant, Owner, stellax business consulting B.V.
Owner (DGA) of stellax business consulting B.V., incorporated on the 17th of October 2018.
October 2018 – Current
Manager Business Demand Management, Vodafone Group Enterprise
Responsible for managing global SFA process and tooling. Introduced a joined Business and IT demand management function as part of the Salesforce roll out program (over 8000 SFDC users). The Demand Management team’s (12 FTE) responsibilities included roadmap development, demand prioritization, release management (quarterly and monthly releases), change process and alignment with suppliers. After on boarding of majority of local Vodafone Enterprise markets (17 countries) and global Vodafone Business units (5) managed the transition of the Demand Management team (5 FTE) to the Vodafone Commercial & Sales Support organization.
September 2013 – September 2018
Enterprise Process Architect, Vodafone Netherlands
Responsible for setting up the Enterprise process architecture. Introducing the Enterprise development roadmap to align Salesforce and BigMachines development efforts with local BSS replacement, and align with the Vodafone Group Enterprise roll out of the global Salesforce roll out program.
October 2012 – August 2013
Business Improvement Manager, Vodafone Netherlands
Responsible for initiating improvement programs, enhancing efficiency and effectiveness within Vodafone. Initiated the Salesforce implementation.
June 2011 – September 2012
Business Process Analyst, Vodafone Netherlands
Responsible for initiating process improvement projects, generating additional revenues, decreasing costs and enhancing the efficiency within the Enterprise Business Unit
June 2008 – May 2011
Project Manager Customer Relations Support, Orange
Responsible for setting up the migration of all Enterprise customers to T-Mobile after the take over of Orange by T-Mobile.
March 2008 – May 2008
Process Manager (Business) Customer Relations Support, Orange
Responsible for process management on all Business related processes.
May 2005 – March 2008